We will send you
the tracking code of your orders to the email that you filled down when placing
your orders. This email will also guide you how to track your package. Please
note that the tracking information will be displayed 2-5 days after you receiving
You should see
tracking events within 48-72 hours after you have received the tracking
number/ID. The reason for this time lag is that in most cases the first
tracking event only shows up once the shipment was handed over to us.
Your shipment may
be delayed. Delivery time delays can be due to e.g. weather incidents, customs
or backlogs. Please note that tracking information can be displayed after your
order started being shipped.
When your order
is ready to ship, we will send it to the shipping company and they will
completely handle it. Depends on each shipping company's policy or customs
procedure, you might be charged extra fee for the final delivery or the import
tax, probably due to your shipping address is in a remote area. In this case,
please kindly pay them the required fee to receive your order.
We often declare
this as a gift below order value, so you do not need worry about this.
safe shopping and accept payment via Paypal, Credit card, Debit card or VISA.
So you can choose the most suitable one for you. All products are set in US
Dollar, our system will automatically exchange your currency to make it easy
for you when placing order.
try to bring the best quality product to customers. However, there are many
factors that affect negatively to the quality, especially shipping factor, that
make our products be defective or damaged. Please Click Here for our Return
Step 1: Contact
your nearest post office and provide them your ID card or tracking number to
find out its status.
Step 2: If you can
not find out anything, contact our Customer Service department by sending an
email to care@supersaleonline and
provide your shipping address again.
Step 3: If the
address you provided in the email matches with your shipping address in our
system, we are willing to send you a replacement or refund you 50%. Please be
notified that these 2 options are our final solution for your request.
If not, it was
probably your careless as filled in a wrong address, thus we could not deliver
your packet. In this situation, we need you pay some extra fees for sending you
a replacement. This is the only option for you in this situation.
In case of
providing us an incorrect shipping address, you should contact us immediately
by sending an email to email@example.com and
provide us your correct address. We will check whether we can change it for
If your order was
shipped out, we are really sorry that we are not able to change it for you nor
sending you another packet without any fee.